Frequently Asked Questions

Q: How long have you been in business?

A: Freshmen Parking is run by two JMU alumni, and we have been in business for 16 years.

Q: Will I have access to my car at all times?

A: Yes, the lot is accessible to students 24/7.

Q: What happens if I sign up for a parking space but there isn’t time to have my decal mailed to me?

A: Email us (info@freshmenparking.com) and we will go over temporary parking decal instructions with you.

Q: What is the address of the parking lot?

A: 1995 East Market Street, Harrisonburg, VA 22801

Q: Am I guaranteed to have a parking space?

A: Yes! We would never sell more parking spaces than we can accommodate.

Q: Where does my parking pass go?

A: Your parking pass should be be displayed from the rearview mirror with the number facing out. The pass should be visible at all times.

Q: What happens if I get a new car?

A: Please notify us any time you bring a different car back to the parking lot so that we can update our records. If you fail to notify us about a new vehicle, we are not responsible should the vehicle get towed.

Q: What is your refund policy?

A: We do not give refunds. Please review our terms of service.

Q: Do you tow?

A: Yes. If you are parked in the lot without a parking decal, you will be towed at your expense.

Q: Is there bus service to campus?

A: Yes! The same bus service that takes students around campus will also take them to and from the parking lot. There are two bus stops (one in front of Target and one behind Target). For more information, visit the HDPT website.

Q: When it snows, does the lot get plowed?

A: Yes, the lot is plowed when it snows.